Deposit Limits: All you need to know
Part of our commitment to Responsible Gambling involves the Deposit Limit, one of your two Financial Limits. It's a UK-only tool that lets you control the total amount of money you can deposit on our sites within a chosen time frame. Below are answers to some common questions about how it works.
Please note: the Deposit Limit is not available in the Republic of Ireland.
How is a Deposit Limit different from a Net Deposit Limit?
A Deposit Limit only counts money going in — withdrawals don't free up any room. Once you reach your Deposit Limit for the period, you won't be able to deposit again until it resets, even if you've withdrawn money in the meantime.
Example: if you set a £20 Deposit Limit, deposit £20, and then withdraw £10, you'll still have £0 remaining within your limit.
This is different from a Net Deposit Limit, which tracks your deposits minus any withdrawals, so withdrawing frees up room to deposit again.
How do I set a Deposit Limit?
You can set a Daily, Weekly or Monthly (28-day) Deposit Limit by going to:
My Account > Play Responsibly > Deposit Limits.
Limits can be set from £10 up to £10,000.
At your first deposit, you'll be able to set either a Deposit Limit or a Net Deposit Limit — not both at once.
You can always deposit less than your selected limit — the limit simply sets the maximum amount you can deposit within the chosen time period.
How long does a Deposit Limit last?
Your Deposit Limit will remain active until you choose to change or remove it.
Daily limits reset each day at midnight.
Weekly and Monthly limits operate on a rolling basis starting from the date the limit was set:
- A Weekly limit resets every 7 days from when it was set. For example, if you set it on a Wednesday, it will reset each Wednesday.
- A Monthly limit resets every 28 days from when it was set, rather than on the same date each calendar month.
How do I change my Deposit Limit?
You can change your Deposit Limit at any time by visiting:
My Account > Play Responsibly > Deposit Limits.
Whether a change takes effect immediately depends on the type of change you are making.
- Decreasing your limit amount will take effect immediately.
- Changing to a longer time period (for example from Daily to Weekly) will also take effect immediately.
- Increasing your limit amount requires a 24-hour cooling-off period.
If you request an increase, the change will become available after 24 hours. At that point you will need to confirm the change on the Deposit page for it to take effect.
This cooling-off period is a responsible gambling safeguard which gives you time to reconsider the change before it becomes active.
New Player Limits
If you set a Deposit Limit as a new player, this runs for each 24-hour period from the time you set it.
If you would like to review or discuss your limits, please contact our Customer Due Diligence Team on:
- 01782 983371 (UK)