Why is there a limit on my account?
To help you play safely, your account has limits on the amount of money you can deposit. These are designed to protect you and ensure we meet our responsibilities as a gaming operator.
There are two main types of limits on your account:
1. Financial Limits (Set by you)
These are limits you can set yourself to manage your deposits. There are two types: a Net Deposit Limit (based on your deposits minus withdrawals) and a Deposit Limit (based on your deposits only, UK customers only).
- What are they? You can choose a daily, weekly, or monthly limit on the amount you can deposit — as a Net Deposit Limit or a Deposit Limit.
- How do I change them? You can set or adjust your Financial Limits anytime on our Play Responsibly Page.
- Want to know more? Full details are in our Net Deposit Limit article and our Deposit Limit article.
2. Account Limits (Set by us)
As a responsible operator, we are required to set an initial limit for all new players. This can be applied on a net or gross basis, and works alongside any Financial Limits you set yourself.
- Why is it there? This is a standard, protective measure for all customers. We may also apply limits if we need more information from you.
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How can I increase my limit? If you'd like to increase your limit, you may need to:
- Complete an Enhanced Verification Check.
- Speak with our Customer Due Diligence Team.