I opted into a promotion but haven't received anything...
We understand that it can be disappointing when you don't receive a reward after taking part in a promotion. This could be because the promotion was a Prize Draw, where a reward isn't guaranteed, o...View More
Am I due a loyalty reward or bonus?
We're always reviewing accounts and if you're ever due a reward, we'll pop one onto your account for you to enjoy! There is no need to contact our Customer Support team, as they can't credit these ...View More
I'm unable to login, what should I do?
If you are unable to login, this could be down to a few things. Please take a look at the options below to find out more:I've forgotten my password, how do I reset it? You can reset your password w...View More
Why is my withdrawal still pending?
Over the weekend it can often take our payment provider a little while to update your payment status, and as a result of this, your withdrawal might still show as "Pending" on your Payment History....View More
When will I receive my withdrawal?
You can withdraw from your account at any time, provided that you do not have any outstanding verification requests and that your balance is above £10. Please note that for security reasons, we op...View More
What limits are on my account?
We believe that playing for fun and being in a safe environment goes hand in hand and as a safety net, we have applied a net deposit limit to your account. Net deposit limits work differently to th...View More