I have not received my 'Refer a Friend' reward…
There are a few reasons as to why you or your friend wouldn't have received your 'Refer a Friend' reward and we're here to help.
Has the wagering requirement been met?
It is likely that your friend hasn't met the wagering requirement in order for the reward to be credited to your account. Your friend must deposit at least £10 and meet the £50 wagering requirement on eligible games.
Only Bingo, Slingo and Slot games contribute towards the Refer a Friend Scheme wagering requirement, and they contribute 100% of each wager amount. All other games, including Poker, Casino, Live Casino, Roulette, Blackjack, Instants and Sports betting, do not contribute.
| Game | Contribution % | Amount your friend would need to wager |
| Bingo | 100% | £50 |
| Slingo | 100% | £50 |
| Slots | 100% | £50 |
| All other games | 0% | No amount will contribute |
Your friend can check how much they've wagered so far via the Game History section onsite, which can be found within My Account → History.
Please note that due to GDPR, we cannot discuss how much your friend needs to wager with you.
Did your friend enter your details correctly when registering to the site?
If your friend entered your details during registration, it is possible they may have entered your username or email address incorrectly. This will have stopped the referral from linking successfully.
You can keep track of how many friends you have referred via Refer a Friend → My Referrals.
Has your friend breached the Terms and Conditions?
Our system has found that the referral is in breach of our 'Refer a Friend' Terms and Conditions. This could be because your friend already has an account with us or for a number of other reasons.
You can find the Terms and Conditions for the promotion here.
If you feel that a referral has been failed incorrectly, please get in touch!