I've had a problem playing Daily Rainbows / Pots O'Prizes...
We're sorry to hear you've had difficulties while playing our Daily and Monthly Free Games. Below are answers to some of the most common questions that may help.
I haven't received my reward from Daily Rainbows / Pots O'Prizes
All rewards from our Daily and Monthly Free Games are credited instantly to your account. For more information on how to claim your rewards, click here.
Why did I win nothing from Daily Rainbows / Pots O'Prizes?
Our Free Games are designed to reward loyalty, but the outcome depends entirely on which squares you choose. All of our games are generated randomly, including where prizes are hidden in both the Daily and Monthly Free Games.
You have daily chances to win on Daily Rainbows, and you can continue to earn bonus picks for the next Monthly Free Game by playing throughout the month.
Why won’t my game load?
There are several reasons why you might experience issues loading the Free Game. Site traffic can be higher earlier on the last day of the month, which may affect loading times.
Prizes are not awarded on a first-come, first-served basis, so there’s no need to play as soon as the game becomes available. If you experience issues, we recommend trying again later in the day.
If you're still having issues, or you're having problems accessing Daily Rainbows, please clear your temporary internet files and cookies and try again. You can find more information on how to do this by clicking here.
I missed the Monthly Free Game on the last day of the month and can't access it
Our Monthly Free Game, Pots O'Prizes, is available from 07:00 to 23:59 on the last day of the month.
If you don’t manage to play within this time, all progress for that month is lost and resets for the following month. Once the last day of the month has passed, there’s no way for us to retrieve the game.