If you were expecting to receive a Box Bonanza and this hasn't been credited to your account, this could be down to a couple of reasons. Please click the below options to see more:
Am I eligible to receive a Box Bonanza from my promotion?
We would recommend that you double-check that you have met the requirements to receive a Box Bonanza. You can do this by checking the Terms of the promotion that you've entered, as they will likely explain why you haven't received it this time.
Some promotions are Prize Draws too. Once you meet the requirements, you're entered into a Prize Draw alongside other players. Lucky winners will be notified via the Promotions page and/or Email.
I'm eligible for a Box Bonanza but it isn't showing on my account...
If you have confirmed that you're eligible to receive a Box Bonanza and it still isn't showing on your account, this is likely caused by a caching error. Please clear your Temporary Internet Files and Cookies and then log back into the site. To find out how to do this, click here. Alternatively, please try opening the Promotions page on another device