We provide several easy-to-use tools to help you manage your play and ensure your experience remains enjoyable and within your comfort levels:

Spend Limit

Take control of your finances by setting daily, weekly, or monthly spend limits. We'll notify you when you reach these limits. A spend limit is typically calculated as your total deposits minus any withdrawals within the chosen period. You can set these limits in your account settings.

Spend Limit Reminder

You can also choose how often you’d like to be reminded to review your limits.

Session Limit

Gaming session limits allow you to specify the maximum amount of time you wish to play. Once the time you’ve set expires, your gaming session will end, and you will no longer be able to wager until your session limit is up.

Once set, you will be unable to increase your time limit until your current time limit period has expired. Our Customer Support Team cannot override or change any limits you set.

Session Reminder

You can typically set a reminder to be notified during your session.

Account Cool Off

You can take a break from your account at any time for a period of 24 hours up to 6 weeks. You can select your preferred cool-off duration in your account settings.

Your account break will end automatically after the selected time period. After this, you will be able to log in and access your account.

If you wish to Cool Off from any other accounts you hold within our group, you will need to do this per-account, or by contacting Customer Support.

Account Self Exclusion

You can choose to Self Exclude for a longer time period (between 6 months and 5 years). If you choose to do this, it will typically close all your accounts across the Gamesys Group, should you have any others. We'd also recommend you do the same on all other gambling websites too.

You can only log in to your account again once you contact Customer Support after the end of your Self Exclusion period.

If you feel you need further support or advice, several independent organisations are available to help. These services are confidential and designed to assist anyone affected by gambling.

BetBlocker

BetBlocker is a free, anonymous blocking software provided by a registered charity. It allows you to place personalised restrictions on online gambling, whether that's blocking it entirely or limiting access during periods of vulnerability. Installation takes less than two minutes and requires no personal information or registration. Once installed, it blocks access to many gambling websites apps. You can set restrictions from 24 hours up to 5 years across all your devices, and once activated, restrictions cannot be lifted during your chosen period. To download BetBlocker, click here.

GamStop

GamStop Online is a free national self-exclusion scheme that blocks you from signing up for or using online accounts with all gambling companies licensed in Great Britain.  The registration process is quick and easy.  You can choose how long to exclude yourself from gambling, from 6 months up to 5 years. Once registered, your exclusion cannot be cancelled during the chosen period, and it remains active even after expiry unless you actively request removal. Register here..

GambleAware

GambleAware provides information, advice, and directs people to support to help keep people safe from gambling harms. Visit their website for more information.

National Gambling Support Network

The National Gambling Support Network is a network of organisations working together to provide confidential treatment and support for anyone experiencing gambling-related harms, free to access across England, Scotland, and Wales. Visit their website for more information.

GamCare

operate the National Gambling Helpline and offer confidential information, advice and support for anyone harmed by gambling in Great Britain. Their help is available for free, 24 hours every day, if you call 0808 8020 133, use Live Chat, on WhatsApp using +44 808 802 0133 and on Facebook Messenger. Advisers will listen and your conversation is confidential. GamCare offers a moderated online forum and daily online group chatrooms to enable those affected by gambling harms to connect with others in similar situations, share their experience and support one another. You can find more information other multi-operator self-exclusion schemes, including offline, listed here.

Gamblers Anonymous

A fellowship of people who have joined together to share their experiences, try and solve their common problems, and thereby help others to recover from gambling problems. Gamblers Anonymous can be contacted on 020 7384 3040 (UK only). Visit their website for more information.

Keeping Within Your Means

We encourage you to play responsibly by betting only what you can afford to lose and by setting limits that reflect your budget.

Underage Gambling

Underage gambling is an offence. We strictly enforce age verification processes to prevent anyone under the legal age from accessing our services.

Your Gambling History

You can review your gambling history, including deposits, withdrawals, and game outcomes, at any time in your "My Account" section. This allows you to keep track of your activity.

Self-Assessment Questions

If you're concerned about your gambling, asking yourself some simple questions can help you understand your habits. Consider how often you gamble, the amount of money you spend, and whether gambling is affecting your daily life. For a more detailed self-assessment, we recommend visiting external support websites like GambleAware.