Withdrawals

• Withdrawal Problems
• Withdrawal Timescales
• How to Withdraw

• Why has a withdrawal back to my card failed?
• How can I check on the progress of my withdrawals?

Deposits

• Deposit Problems
• Deposit Methods

• How do I make a deposit?

Payment Details

• Update Payment Details
• Transaction History

• How do I check my Payment History?
• I’m not a member, so why am I getting emails from you?
• I've blocked my card, but I can still see it on my account. Why?
• How do I block a card with you?
• Can I unblock a card?
• Can you remove my card details?

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Security and Limits

• Operator Limits
• Payment Security

• What do I do if someone has used my account or payment method without my permission?
• I'm not sure if I have made these deposits, what should I do?
• Who should I report fraud to?