We understand that finding your account closed can be worrying — we want to help you get this resolved as quickly as possible.

Accounts can be closed for a number of reasons. In most cases, we will contact you by email to explain why and what steps, if any, are needed to resolve this — so please check your inbox, including your spam or junk folder, for any recent emails from us.

Has your closure been caused by activity on a linked account? Please note that your closure may be linked to an account you hold on one of our other sites. Our group of sites includes: Jackpotjoy, MONOPOLY Casino, Virgin Games, Rainbow Riches Casino, Double Bubble Bingo and Bally Bet Sports & Casino. If you have already contacted us on one of those sites, you won't need to contact us again here — we'll already be looking into this for you.

Not sure why your account has been closed, or haven't received an email from us? Don't worry — our Customer Support team will be happy to look into this for you and explain next steps. Please get in touch via the button in the bottom right-hand corner and let our Virtual Assistant know that your account has been closed.

Please note: Some closures are temporary and can be resolved quickly, while others may require further review. Our team will be able to advise you on the specific situation with your account once you get in touch.

⚠️ Is your account locked rather than closed? A locked account is different from a closed one and is usually caused by too many incorrect login attempts. If this sounds more like your situation, please read our "I can't login, what should I do?" help article instead.