What is a Cool Off?
A Cool Off is a Responsible Gaming tool that allows you to take a break from playing, as it prevents you from logging in to your account.
Responsible Gaming is very important to us here as we always want you to have a good experience and be in control of the time you spend with us. For more information on our Responsible Gaming Terms, please click here and the required information can be found in section 10.
How long can I set a Cool Off for?
We have different timescales available which are:
· 1 Day
· 2 Days
· 3 Days
· 4 Days
· 5 Days
· 6 Days
· 1 Week
· 2 Weeks
· 3 Weeks
· 4 Weeks
· 6 Weeks
Please note, the Cool Off is time specific, so if you set this for 1 Day, it would be a full 24 hours before the Cool Off would expire.
How do I set a Cool Off?
This is a completely member-controlled feature, so Customer Support are not able to set or remove one for you. To set a Cool Off:
- Go to the My Account section and click on 'Responsible Gaming'.
- Click on the 'Cool Off' tab
- Select a time period from the drop-down menu
- Click 'Confirm'
- Click the 'Submit' button on the next screen to activate the Cool Off
Once you've clicked 'Submit', the Cool Off cannot be overridden or removed until the selected time period has passed, so please be sure to select one that you're happy with.
How do I keep track of when it ends?
If you attempt to log in before the end date, the site will display a message letting you know how long is left.
What happens at the end of the Cool Off?
After this time, you will be able to login and access your account as normal.
What should I do if I want a longer break?
If you'd like to take a break of more than 6 weeks, or you'd like to close the account entirely you'd need to request this from our Customer Support Team. You can read more about account closures here or contact Support on the details below.
If you have any further questions, please feel free to contact our Customer Support Team by telephone on 0800 802 1239, by email at email@example.com or using the Live Chat facility.
What is a Cool Off?