We understand that it can be disappointing when you don't receive a reward after taking part in a promotion. This could be because the promotion was a Prize Draw, where a reward isn't guaranteed, o...
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If you're having difficulty logging into your account, please check the common issues and solutions below.I've forgotten my password. How do I reset it?If you can't remember your password, don't wo...
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We understand that you may come across an issue with your withdrawal from time‑to‑time. Please rest assured, this is nothing to worry about. Check out the options below to find out more information...
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We believe that playing for fun and being in a safe environment goes hand in hand and as a safety net, we not only allow you to set a limit on your account, but we also set a limit that you're able...
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We’re serious about responsible gambling and, before you return to site, we want to make sure you’ve got all the tools you need to enjoy your play with us.As part of that, we’ll need to have a quic...
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We have made some changes to our in-house poker offering on Virgin Games.Which poker games have been removed?The following poker games are longer available:Wild Seat PokerCash GamesTournament Poker...
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