Technical
Troubleshooting
- Safe Senders
- What are Temporary Internet Files and how do I clear them?
- What happens if you are using adblocker technologies?
- How can I check what happened during my game?
- I am having connection issues. How can I fix this?
- How can I tell if an email from you is legitimate?
Games Help
- How do I get subtitles on Live shows?
- Why can’t I see the games?
- Why do you need to do site maintenance?
- Will we be notified about site maintenance in advance?
- Did my previous tickets play out when I couldn't see them?
- Why have I not had any winnings when my game said 0 to go?
App Help
- Where can I get the App?
- I’m having problems with the App, what should I do?
- Are my details saved if I delete the App?
- Why should I use Wi-Fi when playing?
- How do I clear the Cache on the App?
- How does Face ID/Touch ID work?
Device Help
- Why do I need to rotate my device when playing?
- What Web Browsers do you support?
- What is the best way to access the games on your site on a mobile or tablet?
- Which operating systems do you support?
- There's a 'Rotate Device' message showing when I try to access a game, what should I do?
- How do I turn on auto rotate on an Android device?