Technical
Troubleshooting
- How can I check what happened during my game?
- How can I stop connection issues from happening?
- How can I tell if an email from you is legitimate?
- How do I check the links in emails to ensure they are safe?
- I lost connection during a bonus round and now it’s not there anymore. What do I do?
- How I add you to my Safe Senders list via Windows Mail?
Games Help
- Why can’t I see the games?
- If maintenance is performed whilst I am playing, will this affect the outcome of my games?
- Why do you need to do site maintenance?
- Did my previous tickets play out when I couldn't see them?
- Why have I not had any winnings when my game said 0 to go?
- Will we be notified about site maintenance in advance?
App Help
- Where can I get the App?
- I’m having problems with the App, what should I do?
- Are my details saved if I delete the App?
- Why should I use Wi-Fi when playing?
- How do I clear the Cache on the App?
- How does Face ID/Touch ID work?
Device Help
- Why do I need to rotate my device when playing?
- What Web Browsers do you support?
- What is the best way to access the games on your site on a mobile or tablet?
- Which operating systems do you support?
- I’m having problems loading a game after clearing my temporary internet files, how can I fix this?
- The games won't load for me, or one is 'stuck' on the screen?