Registration

• I have a non-UK/ROI issued card but reside in the UK - can I still play?
• I am a UK/ROI citizen living outside of the UK/ROI - can I still play?
• Can I become a member if I live outside of the UK?

Login Issues

• I'm unable to login, what should I do?
• I know my username and password are correct, but I still get an error, what should I do?
• I have a message saying Remote Address Blocked. What does that mean?
• I have forgotten my username, what should I do?
• Playing from outside of the UK
• I am in the UK/ROI but still can’t access my account?

Reset Password

• How often should I change my password?
• I have forgotten my password, what should I do?
• Why won't the link work on my password reset email?
• My account has been blocked for 24 hours, what should I do?
• How do I reset my password?
• I am unable to reset my password, what should I do?

See all 7 articles

Updating Details

• Why do I need to verify my email?
• How do I access My Details?
• Why am I receiving emails after unsubscribing?
• How do I unsubscribe from your marketing?
• How do I change my contact Details?
• How can I change my password?

See all 11 articles

Closure

• How do I close my account?
• I closed an account with your sister site. Could this be why my account is closed?
• What is the quickest way to close my account?
• It says my account is closed, what should I do?
• Why has my account been closed?

History

• How can I check my gaming history on the App?
• What details can I see on my account?
• How do I access my Reward History?
• How do I check my Game History?

Verification

• Speak With Our Verification Team

Security

• Safe Playing