Congratulations on your lovely prize win! We will call or email you within 72 hours of the win to confirm that you wish to receive the prize. Please follow any instructions on the email that we send and ensure that your account details are up to date. You can check or amend these by going to My BackAccount > Manage Details or click here.
Once you’ve confirmed that you wish to receive your prize, we aim to dispatch this within 7 to 10 working days. Please then allow up to 28 working days for delivery. Please bear in mind that weekends and Bank Holidays do not count as working days.