How can I stop connection issues from happening?
We recommend always playing from a stable internet connection, such as a home router rather than 3G, 4G or 5G and the most up to date browser or Operating System. To cut down on graphical errors that can result from connection drops, we recommend clearing your Temporary Internet Files and Cookies. This will clear out any incorrect graphics that can display in place of the true outcome of the games.
My game was interrupted because of a connection issue, will this still play?
All our games are played out on our own secure servers and do not rely on your Internet connection in order to complete. Once your wager has been placed, all games will play out here even if you lose connection and can't see it. Any winnings will be added directly to your account balance. If you lose connection before you can place a wager then no funds will have been removed from your balance.
The only time where you wouldn't be able to continue your game, is if you are playing a Live Casino game
I lost connection and now the game is asking me if I want to resume play. Is this normal?
Yes, certain Slot and Casino games will require that you make a choice to continue playing. If you lose connection during one of these games, then the game will wait while you restore your connection. You can then continue to play the game from the point it stopped, by going back into the game. Remember, for Slot games you will need to select the same Coin Size that you were betting at previously in order to continue your game.
I lost connection during a bonus round and now it’s not there anymore. What do I do?
Some bonus games will complete automatically for you if you lose connection. In such cases you will notice that your balance has increased when you refresh the page after restoring your internet connection.
The games won't load for me, or one is 'stuck' on the screen?
You might be having a loading or connection problem. Don’t worry, the games are all played on our secure server so you can't miss out on the result, even if you don't see it. A game would either wait for you to go back in and complete it, or it would complete on our systems and credit any wins automatically. To resolve the loading issue, we recommend clearing your Temporary Internet Files and Cookies.