How will I know if I need to verify my details? If we need to confirm or verify any of your details, we will clearly communicate any requests and provide guidance on what types of documents or information we need via our website, email, or by SMS and telephone. Related articles How do I change my contact Details? When can I request a withdrawal? Live Chat With Our Verification Team I am in the UK/ROI but still can’t access my account? How do I withdraw?