How will I know if I need to verify my details? If we need to confirm or verify any of your details, we will clearly communicate any requests and provide guidance on what types of documents or information we need via our website, email, or by SMS and telephone. Related articles Live Chat With Our Verification Team How do I change my contact Details? How can I check on the progress of my withdrawals? When can I request a withdrawal? I am in the UK/ROI but still can’t access my account?