Why is my deposit not showing in my playing balance? If you have tried to make a deposit and the funds are not showing on your balance, please first refresh the page. This should change the displayed balance. Do not re-attempt until you have tried this. Related articles My deposit failed but it has been taken from my bank account, why? Why can't I deposit from my debit card? I’ve deposited and accepted the Welcome Offer but not had my Free Spins or Bingo Tickets. Where are they? I’m having problems loading a game after clearing my temporary internet files, how can I fix this? Why does my deposit show as failed?