Why is my deposit not showing in my playing balance? If you have tried to make a deposit and the funds are not showing on your balance, please first refresh the page. This should change the displayed balance. Do not re-attempt until you have tried this. Related articles My deposit failed but it has been taken from my bank account, why? Why can't I deposit from my debit card? How do I contact the Customer Due Diligence Team? Why does my deposit show as failed? I’ve deposited and accepted the Welcome Offer but not had my Free Spins or Bingo Tickets. Where are they?