Why is my deposit not showing in my playing balance? If you have tried to make a deposit and the funds are not showing on your balance, please first refresh the page. This should change the displayed balance. Do not re-attempt until you have tried this. Related articles I’ve deposited and accepted the Welcome Offer but not had my Free Spins or Bingo Tickets. Where are they? I’m having problems loading a game after clearing my temporary internet files, how can I fix this? What is your Welcome Offer? Why does my deposit show as failed? How do I know when my Cool Off will end?