There is an active bonus on my account, can this stop me from withdrawing? If you have an active bonus, there may be wagering requirements that need to be met first by playing on the games. Go to My Account > Withdraw to see how much is left to meet. Related articles When can I request a withdrawal? Live Chat With Our Verification Team I’ve deposited and accepted the Welcome Offer but not had my Free Spins or Bingo Tickets. Where are they? How long does it take to receive my withdrawal via Debit card? I’ve won a physical prize; when will I receive it?