I'm on a Cool Off and I'm not sure when it will end? A Cool Off can't be overridden, so once it is set you will need to wait for the end date. If you try to log in before it's over, the login page will tell you the time and date that it ends. Related articles How do I know when my Cool Off will end? Can I reopen an account after a Self Exclusion? How do I set a Cool Off? How do I get further help to support my decision to Self Exclude? What is a Cool Off?