I'm on a Cool Off and I'm not sure when it will end? A Cool Off can't be overridden, so once it is set you will need to wait for the end date. If you try to log in before it's over, the login page will tell you the time and date that it ends. Related articles Can I reopen an account after a Self-Exclusion? How do I know when my Cool Off will end? What happens to my account after I have set a Self-Exclusion? How do I get further help to support my decision to Self-Exclude? How do I set a Cool Off?