When can I change my payment method? When your account balance is less than £1 and you have no pending withdrawals. To check if you have a pending withdrawal go to My Account > History > Transaction History. Related articles How do I add a new payment method? What should I do if I've got a new card or want to use a different payment method? How do I add a Bank Account Number and Sort Code? How do I update a card's expiry date? How do I withdraw when my card details have changed?