Why is my deposit not showing in my playing balance?
If you have tried to make a deposit and the funds are not showing on your balance, please first refresh the page. This should change the displayed balance. Do not re-attempt to deposit until after you have tried this.
I’m having problems depositing with a Card
- Check the card details that you have entered are correct and up to date.
- If your deposit attempts continue to be declined and your card details are correct, please contact your card issuer or bank.
- Some providers may apply a temporary block on your card if your recent transaction activity is outside of your usual spending pattern. Your bank may ask you to confirm the recent purchases made on your card and will remove the security block once you have done so.
- Many high street banks now have the ability to block gambling transactions. If your deposits are failing, it may be that you have set some gambling blocks with your bank. We recommend contacting your payment provider to check if this is in place.
Please note: We can only accept deposits from cards issued in the United Kingdom.
Why have I been charged for making a deposit?
When you make a deposit to the site, we would never charge a fee. This applies to all payment methods we accept. Should this be the case, we ask that you please speak to your bank to discuss these charges.