My game has frozen while playing, what should I do?

All our games play out on our secure server, so you’d never miss out on the results even if you don’t see the conclusion of the spin on your screen. The game may play out without being visible on-screen, or it may wait for you to return.

First, refresh the page or leave the game and return – this should cause the game to start up from the point it froze, or it will update your balance to show the outcome. You can check the result by going to My Account > History > Gaming History.

If this doesn’t resolve your issue, please try clearing your Temporary Internet Files.

How do I clear my Temporary Internet Files and Cookies on Google Chrome?

• Open a Google Chrome page
• Click the three horizontal dots in the top right-hand corner (just underneath the ‘X’)
• Click ‘History’ and then ‘History’ again
• Then click ‘Clear Browsing Data’ from the left-hand side
• Click ‘Advanced’ rather than ‘Basic’
• Ensure ‘Time Range’ is set to ‘All Time’
• Make everything from ‘Browsing History’ down to ‘Cached Images and Files’ is ticked
• Click the blue ‘Clear Data’ button
• Restart the browser for changes to take effect

How do I clear my Temporary Internet Files and Cookies on Safari (Desktop or Laptop)?

• Open a Safari page
• Click ‘Safari’ in the top left of your screen and then select ‘Preferences’
• Within the window that pops up, click on the Privacy tab and then 'Remove All Website Data...'
• Click the button that says 'Remove Now' to remove all data stored in your browser.
• Restart the browser for the changes to take effect.

How do I clear my Temporary Internet Files and Cookies on Safari (Mobile or iPad)?

• Tap the ‘Settings’ icon (Cog symbol) on the Home screen of your device
• Select ‘Safari’ from the list of Apps
• Then click ‘Clear History and Website Data’ from the right-hand side and press ‘Clear History and Website Data’ again to confirm
• Restart the browser for the changes to take effect

How do I clear my Temporary Internet Files and Cookies on Microsoft Edge?

• Open the Edge browser.
• Click the ‘Tools’ icon (3 dots side by side in the top right-hand corner of the browser)
• A menu will appear. Find ‘Settings’ and click it
• Another menu will appear. Find the section labelled ‘Clear Browsing Data’ and click on the button labelled ‘Choose What to Clear’
• The ‘Clear Browsing Data’ menu will appear. Tick the boxes labelled ‘Browsing History’, ‘Cookies and Saved Website Data’ and ‘Cached Data and Files’ and click on the ‘Clear’ button
• Restart the browser for the changes to take effect

How do I clear my Temporary Internet Files and Cookies on Mozilla Firefox?

• Open a Mozilla Firefox page
• Click the Library button (3 straight lines and 1 wonky line) in the top right-hand corner
• Click ‘History’ and then ‘Clear Recent History’
• Where it says ‘Time Range to Clear’ be sure to click the drop down and select ‘Everything’
• Underneath where it says ‘History’, ensure ‘Browsing & Download History’, ‘Cookies’ and ‘Cache’
• Click the ‘Clear Now’ button. The window will close and the items you’ve selected will be cleared
• Restart the browser for the changes to take effect

What if this doesn’t work?

Restarting your device and internet router can resolve many simple connection issues.  When restarting your router, please make sure you wait the minimum recommended time before turning it back on.  This can vary be device but is normally a minimum of 10 seconds.

Updating your browser, operating system or native application to the latest version is also likely to reduce freezing or connection issues.  Our sites and games are always optimised for the latest software versions.