What is a Session Reminder?
You can set a Session Reminder to help you keep track of the amount of time you spend on site. Responsible Gaming is very important to us here at Rainbow Riches Casino as we always want you to have a good experience and be in control of the time you spend with us.
For more information on our Responsible Gaming Terms, please click here and refer to Section 10.
What Session Reminder times are available?
You can set a Session Reminder for 30 minutes, 60 minutes or 2 hours. The default setting is 'Not Set'.
How do I set a Session Reminder?
The Session Reminder is an entirely member-controlled feature, so Customer Support are not able to set or remove a Reminder for you.
To set a Session Reminder:
1) Go to My Account > Responsible Gaming
2) Click on the 'Session Reminder' tab
3) Select a time from the drop-down menu
4) Click 'Confirm'
The Session Reminder starts from the time you log in to your account, rather than the time of your first game. When you first set the Session Reminder, it is activated immediately. However, changes to the frequency, or a removal, will come into effect on the next log in.
Is the Session Reminder available from my mobile phone or tablet?
Yes, if you set a Session Reminder it will work from any device that you log in on. Remember, the Session Reminder starts counting from the time you log in, even if you've already logged in that day.
How do I change or remove my Session Reminder?
You can change or remove your Session Reminder at any time, by following the steps above but selecting 'Not Set'. This change will take effect next time you log in.
How does the Session Reminder work?
Once you have set a Session Reminder, a pop-up message will be displayed after the selected time period has passed, as a reminder that you have been logged into your account for the specified time.
At this point we will present you with 3 options;
1) You can continue playing by selecting 'Continue Playing'
2) You can choose to view your 'Transaction History' to check on your Deposits and Withdrawals
3) You can log out of your account with immediate effect
If you select to keep playing, you'll see the reminder every time the selected time period passes. For example, if you set a 2-hour Reminder, you'll see it after 4 hours as well.
Time Spent Playing Reminder
We want our members to enjoy their time spent playing onsite and to do this we have introduced a 'reality check' feature. Every 1 hour from when you log in, you will see a message pop up to remind you of how long you have been playing onsite. This pop up will give you the option to continue playing, log out to take a break or there is a link to view the History section to check your gameplay.
This is separate to a Session Reminder which can still be set for either 30 minutes, 60 minutes or 2 hours. The Time Spent Playing Reminder cannot be turned off and you must make a selection for it to disappear.
The 1-hour timer will then reset if you continue playing or start again from you next log back in.
Does it stop me from playing?
No, it's intended as a reminder only, so if you decide to log out of your account, you will not be restricted from logging back in. If you want to prevent access to the account entirely for a set period, you would be able to set a Cool Off. You can find out more about these here.
If you have any further questions, please feel free to contact our Customer Support Team by telephone on 0800 802 1239, by email at email@example.com or using the Live Chat facility.
What is a Session Reminder?