Do you keep a record of my card details?
As an authorised card merchant, we are legally required to keep a record of any and all card transactions that we process, including card details, for at least 7 years. This is part of our compliance with EU Money Laundering Directives, as well as for auditing purposes. Rest assured card details are stored securely, in line with EU Data Protection directives.
What should I do if I've got a new card or want to use a different payment method?
You don't need to remove a card in order to register a new payment method to deposit. As long as your playing balance is below £1 and you have no pending withdrawals waiting to be processed, you can simply add a new method by going to Menu > My Account > Deposit Funds > Add Method.
We would send withdrawals back to the most recently used payment method where possible, so the older card would just be on the system for our records.
Can I block a card I have already registered?
Yes, if you have registered a Debit Card that you no longer wish to use on site, we can block this for you.
How do I block a card?
All you need to do is speak to our Customer Support Team and they will be able to arrange this for you.
For further guidance, please contact your bank – Many high street banks now have the ability to block gambling transactions. We recommend contacting your payment provider to see if this facility is available. Please note that it is not available for all banks.
Currently, we are aware that HSBC, Halifax, Monzo, Barclays, Starling, Lloyds Bank, Bank of Scotland, RBS, NatWest, Nationwide and MBNA all offer this service to their customers.
I've blocked my card, but I can still see it on my account. Why?
You will still be able to see any blocked payment methods, but you would not be able to deposit from it anymore. We need to keep a record of your payment methods for at least 7 years for auditing purposes.
Can I unblock a card?
Yes, you can request to unblock a card at any time, but this is subject to a 24 hour review first. Please get in touch with our Customer Support Team for more information.