How do I close my account?
If you wish to close your account for whatever reason, you simply need to contact our 24/7 Customer Support Team. You can contact us by freephone on 0800 802 1239, by emailing firstname.lastname@example.org, or by using the Live Chat facility.
We'd want you to be having an amazing time, so we'd really appreciate it if you could tell us the reason why you wish to close your account, and if there is anything you think we can do better. We're always happy to help too, so if something's not quite right, let us know so we can try to fix it in other ways first.
What is the quickest way to close my account?
Email responses take up to 24 hours, so if you want a closure to be immediate, we recommend getting in touch via phone or Live Chat. If you prefer, you can set a Cool Off on the account to stop access while you await the closure.
How do I apply a Cool Off?
You can use our Cool Off tool to stop yourself logging in to your account. This can be as long as you like, from 1 day up to 6 weeks, and you can put this in place from the Responsible Gaming page in the My Account section.
How do I access all Responsible Gaming Tools?
To get to the Responsible Gaming page, click My Account > Play Responsibly > Cool Off. We've got the Cool Off and Deposit Limit tools here, so you can make sure that you're always in control when you're playing. For more details, please click here.
For further guidance on restricting your play, please contact your bank – Many high street banks now have the ability to block gambling transactions. We recommend contacting your payment provider to see if this facility is available. Please note that it is not available for all banks.
Currently, we are aware that HSBC, Halifax, Monzo, Barclays, Starling, Lloyds Bank, Bank of Scotland, RBS, NatWest, Nationwide and MBNA all offer this service to their customers.