I’m having problems with the App, what should I do?

If you experience any issues loading our games through the App, we would recommend following the steps below:

1. Use Wifi
2. Force Close the App and then reopen it
3. Clear your Cache
4. Turn off your device
5. Try our mobile site

Why should I use WiFi when playing?

Using Wifi rather than Mobile Data is recommended, as a Wifi connection tends to be a little more stable.

We would also recommend you ensure your OS (Operating Systems) is up to date. 

To do this on an Android device, select the Settings Application > About Device > System Updates > Check for Update > Download > Install.

How do I force close the App?

To do this on an Android device, open the Settings Application > Apps Running > Rainbow Riches Casino App > Stop or Force Stop.

How do I clear the Cache on the App?

If you are using an Android device, you can clear your cache by opening your Settings > Application > Apps > Rainbow Riches Casino > App Storage > Clear Cache and Clear Data.

If you are using an iPhone or IOS device please delete the App then go back to the App Store to re-download this.

You can always turn the App completely off then turn it back on. This will clear the Cache and help resolve any issues on the games that you may have.

Why should I turn my device off?

Sometimes turning off your device and resetting your internet router for 10 to 15 minutes can really allow your device and internet connection to refresh and get back to speed.

Why should I try the mobile version of the site?

If you have tried all the steps above and are still experiencing issues, we would recommend trying to access the mobile version of the site through your web browser. Our web address is www.rainbowrichescasino.com - This helps us to understand if the problems that you’re encountering are device specific.