Is my withdrawal affected by a Bank Holiday?

Yes, withdrawals will take longer to clear over weekends and Bank Holidays, as payment providers usually only process withdrawals on normal working days.

This includes Christmas Day, Boxing Day, New Year’s Day, Easter and any other Bank Holidays.

Will my withdrawals still be processed over the Easter period?

Please be assured that withdrawal requests are processed by us within 24 hours.

Once we've processed your withdrawal, your funds would be sent out and cleared by your payment provider as normal.

Remember, weekends are not working days for banks either, so withdrawing on a Thursday, Friday, Saturday or Sunday can mean that it takes a little longer for the funds to reach you.

When can I expect to receive my winnings to a Debit Card?

When you withdraw to a Debit Card, the funds would clear in roughly 24-48 hours.

When can I expect to receive my winnings to my registered Bank Account?

When you withdraw directly to a bank account number and sort code, the funds usually clear within 1-5 working days.

How can I keep an eye on my withdrawal?

You can check the status of your withdrawal at any time by going to My Account > History > Transaction History.