I applied an account Cool Off, when can I log in again?

You can reopen your account by simply logging in using your existing password and username, once your Cool Off period has expired.

I requested to close my account via Customer Support, when can I log in again?

Please speak to a member of our Customer Support Team and they will advise you further. Kindly note, if you requested to close for a specific time period, such as 6 months, we will honour your request and cannot review to reopen your account any sooner.

I requested to self exclude, when can I log in again?

If your account has been closed under our Self Exclusion programme you must contact our Customer Support Team.

Please note, accounts closed due to self exclusion cannot be re-opened for any reason until the self exclusion time period has expired.

Any request to re-open an account previously closed due to self exclusion will be subject to our approval and a 24-hour review period. You may withdraw your request to re-open your account at any time during such 24-hour review period. If we approve your request after such 24-hour review period, you will be provided access to your account.