Why should I try and load the games in Incognito Mode?

On the rare occasion that you experience any technical problems with your games or promotions on site, our Customer Support or Technical Team may ask you to follow a few of our useful and effective troubleshooting methods, for example, clearing your temporary internet files and cookies. For more information on how to do this, please click here.

Occasionally, if these suggestions prove to be unsuccessful, we may ask you to attempt to load the site on 'Incognito Mode' on your device.

How do I access Incognito Mode on Google Chrome?

Desktop

1. Click on the 3 dots in the top right-hand corner of your screen.
2. Select 'New Incognito Window'.
3. Load the site.

Mobile Device

1. Click on the 3 dots in the top right-hand corner of your screen.
2. Select 'New Incognito Tab'.
3. Load the site.

How do I access Incognito Mode on Safari?

Desktop

1. Click on 'Safari' in the top left-hand corner of your screen.
2. Select 'Private Browsing'.
3. Load the site.

Mobile Device

1. Click on the two overlapping squares in the bottom right hand corner of your screen.
2. Select 'Private' in the bottom left hand corner of your screen.
3. Load the site.

How do I access Incognito Mode on Mozilla Firefox?

Desktop

1. Click on the 3 lines in the top right-hand corner of your screen.
2. Select 'New Private Window'.
3. Load the site.

Mobile Device

1. Click on the square with a number in it located in the bottom right hand corner of your screen.
2. Select the mask icon in the bottom left hand corner of your screen.
3. Load the site.

How do I access Incognito Mode on Microsoft Edge?

Desktop

1. Click on the 3 dots in the top right-hand corner of your screen.
2. Select 'New InPrivate window'.
3. Load the site.

Mobile Device

1. Click on the 3 dots in the bottom right hand corner of your screen.
2. Select 'New InPrivate tab'.
3. Load the site.

How do I access Incognito Mode on Internet Explorer?

Desktop

1. Right click at the top of your screen and select 'Menu bar'.
2. Select 'Tools' on the new toolbar that has appeared on your screen.
3. Click on 'InPrivate Browsing'.
4. Load the site.