How does Face ID/Touch ID work?

When you log in with Touch ID or Face ID, you will use your pre-stored fingerprint rather than typing in your username and password. Touch ID and Face ID are available when using our App, which you can find out about here.

What is Face ID?

This is like Touch ID, where your mobile can scan an image of your face and log you into the site securely, rather than typing in your username and password. Again, this is only available when using our App.

What type of device supports Touch ID?

Touch ID is available for the iPhone 5S and higher. The operating system must be iOS 10 or newer to work on our site. On Android devices you must have Android 7.0 and above. This feature will only work on devices with a functioning fingerprint sensor.

What type of device supports Face ID?

Face ID is available for the iPhone X and higher or specific Androids such as Samsung Galaxy S9, OnePlus6 and LG G7 Thin. The operating system on an iPhone must be iOS 11 or newer. For Face ID on Android Devices, you must have Android 7.0 and above. This feature will only work on devices with a functioning Face ID Scanner.

How do I set up or remove Face ID/Touch ID for my Rainbow Riches Casino account?

When logging in to the Rainbow Riches Casino App for the first time, you will see a message that says, ‘Login with Face ID/Touch ID next time?' If this is enabled on your device, this box is automatically ticked.

Untick this box if you do not wish to log in with Face ID/Touch ID in future. Once you have logged in with your username and password you will be prompted to place your finger on the fingerprint scanner to confirm your fingerprint or your face will be scanned by your device. The next time you log in you can use that fingerprint or face instead.

How do I enable fingerprint login on my device?

For iOS devices go to Settings > Touch ID. Here you can enable Touch ID and store your fingerprint then return to the App to log in. For Android devices go to Settings > Security Settings > Fingerprints. You can then return to the Rainbow Riches Casino App and log in.

What happens to my username and password if I enable Face ID/Touch ID?

Your username and password are still stored on our systems and can be used instead if you prefer. When you get a prompt for Touch ID/Fingerprint login, you can select 'Cancel' to go back to normal login with your username and password.

Touch ID is enabled on my device but is not being offered when I use the App, what should I do?

If you have previously used Touch ID on the Rainbow Riches Casino App, you will need to re-enable it if:

Touch ID has not been used on the device in the last 48 hours.

The Rainbow Riches Casino App has not been used in the last 10 days.

The device has been restarted or re-set since the last time Touch ID was used.

The Rainbow Riches Casino App has not been updated.

Does Rainbow Riches Casino store my fingerprints or my face?

No, the details are stored on the device and are not held by Rainbow Riches Casino. The device determines if the fingerprint or face is accurate and interacts with the App to allow access.

Can I enable Face ID/Touch ID for multiple devices?

Yes, you can set up Face ID/Touch ID for the same Rainbow Riches Casino account on multiple devices. Remember though, login is based on the fingerprint or face that's been associated with each device, not each Rainbow Riches Casino account.

How do I ensure that the App is secure?

Just like all Apps that use Touch ID/Face ID login, this relies on the details that you have allowed to be stored on your device. By way of example, if you have stored a third parties fingerprint on the device then they will be able to log in to the Rainbow Riches Casino App. This is essentially the same as giving them your password. Please ensure that you are the only person with access to our App at all times.

If you want to disable Touch ID or Face ID on your device altogether; 

On Android go to Settings > Security Settings and disable the fingerprint feature