Part of this commitment involves Deposit Limits, which limit the amount of money you can deposit into your account within a chosen timeframe. This allows you to maintain control over your finances. Below, we have addressed some common questions about Deposit Limits, providing you with all the necessary information:
How do I set a Deposit Limit?
You can set a Daily, Weekly or Monthly Deposit Limit by going to My Account > Play Responsibly > Deposit Limits. You will also see the options on the Deposit page when making your first ever deposit.
A Deposit Limit is the maximum that you would be able to deposit during the selected time period, so you can still decide to deposit less if you want to. There's no 'subscription' so you're never committing to spending a certain amount of money.
When setting a Deposit Limit, it will take into consideration any money that's been deposited already that day. For example, if you set a limit of £50 a day at 5pm, but you have already deposited £50 or more, you will not be able to deposit any more funds that day.
How long does a Deposit Limit last?
A Deposit Limit will run continuously unless you choose to change or remove it. A Daily Deposit Limit re-sets at Midnight. The Weekly and Monthly run on a rolling basis starting from the date set. For example, if you set your Weekly Deposit Limit on a Wednesday, it will re-set each Wednesday.
How do I change my Deposit Limit?
You can return to the Responsible Gambling section by going to Menu My Account > Play Responsibly > Deposit Limits to select a new amount or time period.
Whether this change takes effect immediately or not will depend on the change you are trying to make.
There are two distinct elements within Deposit Limits:
- The first is the amount of money you choose to spend.
- The second is the time period over which you wish to spend that money (daily, weekly, monthly).
If you are increasing the amount of money you wish to spend during the time period you're going to choose (when compared to current time period that you already have selected), you will need to wait until the end of your current time period.
If you wish to decrease the amount over a shorter period, you must wait till the other limit expires. However, if you are decreasing the amount of money you wish to spend in the same time period, or a longer time period, your limit change will take effect immediately.
If you are changing the frequency only, and keeping the same monetary amount, one of two things will happen:
- It will change immediately if you are going from Daily to Weekly, or from Daily and Weekly to Monthly.
- You will need to wait out your current time period if you go from Monthly to Weekly, or Monthly or Weekly to Daily.
New Player Limits
We apply a daily Deposit Limit to every single new player. The limit runs every 24 hours from the time the account was created. If you would like to update this, please contact our Customer Due Diligence Team on 01782 983221.