Why do you have Chat Rooms?

Our Chat Rooms are something we pride ourselves on at Rainbow Riches Casino, as they are there to help our members engage with each other and the Hosts, generally have a fun time and maybe win something at the same time.

Does anything other than chat happen in the rooms?

Yes! We offer lots of fun activities for you to take part in such as:

Chat Games – these are games the Hosts come up with. Don’t worry, the Chat Host will always explain the rules beforehand and you can win up to 9 Chat Games within a 24-hour period.

Media Games – These are interactive and last for a short amount of time. The rules are displayed before it starts, so you have time to know what is happening and how to win. You can win one of our Media Games every 24 hours. Please note, you must have wagered £2 within the last 7 days to take part in these games if you want to win a cash prize.

Room Credits – On occasions our Hosts will add a small bonus to everyone in the room. This could be part of a promotion, to celebrate something or simply because they wanted to!

Kindly note, all the games, credits and activities are completely at the discretion of our Hosts, so they are not guaranteed all the time but if there are any pre-planned events coming up in Chat, the Hosts will tell you about this and they would also be advertised on the site.

I won a bonus whilst playing a Chat Game, but nothing has been credited. How come?

Any prizes should be credited to your playing balance instantly. However, if there are any unforeseen technical issues, it may take up to 24 hours overall for these to appear.

Why have I had my Chat wins restricted?

To ensure that everyone has a chance of winning, a member may have their credits restricted for a short period of time if they have received numerous of these. All accounts are reviewed by our Chat Team and if they decision is made to restrict your wins, a member for our Chat Management Team will email to advise further.

The Chat Hosts and the Customer Support Teams are not involved in this decision and are unable to advise further on it.

Are there rules in the Chat rooms?

We have guidelines in place to ensure that our members and our Hosts are having a fun time. These can be found here. Please do respect these guidelines, as they are for everyone to use and helps to ensure that everyone can have fun whilst enjoying their time on the site.

How do I report inappropriate behaviour?

If you feel that someone has breached our Chat Guidelines and it’s been missed by a Host, please either report this to a Host or our Customer Support Team. We’d need to know the member’s username, the time of the incident, the name of the Host in the room at the time, the room name and what happened. This would then be reviewed further, and the appropriate action would then be taken, such as a Chat Ban.

Can I ignore someone in the Chat Room?

Yes, if at any time you are unhappy with someone in the room, you can take advantage of our ignore function. This allows you to block a certain member’s messages from appearing in the room. Simply click ‘Roomies’ in the top of the chat window and then you can find their username in the list. When you have found them, click on their name and then ignore.

Do I have to take part in Chat?

Not at all. We understand that not everyone comes on the site to Chat. There is a button at the top of the chat window that simply says ‘On/Off’. If you turn Chat off, you will not be included in any Chat Games.

Can I switch between Chat Rooms?

Yes, if you’re not enjoying a room you can swap to another. To do this, click on the room name of the top of the chat window and this brings up a list of alternative rooms. If you select one, you would then be moved into that room instead.