What is a Chat Win Restriction?

Our Chat Games should be played with the spirit of fairness in mind. To ensure everyone enjoys their time within our Chat rooms, we believe that all wins from Chat Games should be spread amongst as many members as possible.

As part of these efforts and in response to overwhelming feedback, we may take the decision to restrict credits from being applied to a small number of members' accounts. This would prevent our members from receiving any cash credits from our Chat Games for a short period of time.

How is this decided?

Chat Credits are a reward to supplement ordinary gameplay, they should not be used to fund it. To allow other members to have the chance to win, a member may have their Chat Game credits restricted for a short period of time. Each case will be carefully considered before any decision is made, with no fixed or set criteria.

All accounts are individually reviewed and, should a member's chat wins become restricted, our Chat Management Team will email them directly to advise further.

Our friendly Chat Hosts and Customer Support Team are not involved in this decision and are unable to change this at any time for any player.

Can I still play on the site if my Chat Credits are restricted?

Yes, if your wins have been restricted, you can still play our onsite games and join in with the chat community.

Can this restriction be lifted before it expires?

Unfortunately not. Our Hosts and Customer Support Advisors are unable to lift this restriction at all and have no facility to amend this once it has been placed.